Free Worldwide Shipping + 10% off-use the code ''FLYINGRUG''
Free Worldwide Shipping + 10% off-use the code ''FLYINGRUG''

Shipping & Delivery Policy

Shipping & Delivery Policy



Parcel delivery will be in business days.
To complete your shipping request, we require a valid delivery address.

Expedited worldwide shipping using courier services DHL, and our Transport for Europe.  

Free shipping worldwide.

No import tax to the USA due to a Free Trade Agreement between the USA and Morocco, however, there may be some Exceptions due the changes in the Low for some States, for all other countries please check with your local customs office.

You will receive an email notification once your order has been dispatched with the relevant tracking number.


Delivery Times

For Europe & North America, Delivery is within 7 to 21 working days.

Rest of World within 14 to 28 working days.



To return your product, you should mail your product to: Art of the Loom, Mouassine, Medina-Marrakech 40000 Morocco, Please contact us first to Confirm the Return Address. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item back, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.